Shipping and Delivery

  • Where do you deliver?

    We deliver within Metro Manila, and ship out to the rest of Luzon, Visayas and Mindanao.

  • How much will it cost to deliver my item/s?

    Shipping fees are calculated depends on your location.

  • Where can I check my shipping fee when placing an order?

    can check your shipping fee on the checkout page in the “Order Summary” box.

  • What is the Delivery Lead Time?

    Please allow us to deliver 2 to 3 working days. Rest assured that our teams are working tirelessly to get your orders to you at the soonest time possible but please bear with us if for some reason your order has been delayed due to unforeseen circumstances such as third-party shipper, inclement weather conditions, road closures and other eventuality that is beyond our control. We will notify you until your order reached you.

    To follow up your order, you can text/call us at 0917-834-0896 or email us at sales@avasiaonline.com

  • Do you deliver during weekends and holidays?

    No, orders are delivered only during weekdays. Please double check your shipping address to ensure that you are available upon delivery.

  • What if I am not at home when the package arrives?

    We will call you first before we deliver it to make sure that you will receive the product or you can provide an authorization letter and a copy of your valid ID to your representative to claim your purchase on your behalf. Your authorized representative should also present a valid ID upon delivery for proof of identity.

  • My order status is delivered but I did not receive it. What do I do?

    Please check if any of your relatives, guard/receptionist, or neighbors received your order on your behalf for you and double check the shipping address you provided in your order.

  • Can SarisariPH deliver my order to my office?

    Yes! SarisariPH will deliver your order following the address you provided in checkout page, whether it is your house or office address.

  • Can I pick up my order at SarisariPH’s office?

    Yes, our office is located at 5th floor Bloomingdale Plaza, Brgy. Kapitolyo, Shaw Blvd., Pasig City, Metro Manila, Philippines.

  • How to change my address?

    In our website, you can put different shipping and delivery address. Once you decided if these addresses will be your default shipping or billing address, look for the button where you can switch it on.

  • I want to make sure that the package that I will receive is safe. Do you have safety measures in place for your delivery staff?

    Yes, we ensure that your packages delivered safe. We have a system in place to ensure end-to-end safety our deliveries and are observing preventive measures to safeguard the health of our logistics staff:

    1. Regular disinfection and sanitation of our logistic facilities.
    2. Safe handling of packages in a clean and sanitized environment.
    3. Strict implementation of daily temperature checks and hygiene practices for all delivery personnel.

Contact

  • How can I contact SarisariPH?

    You can contact our customer service team through telephone 671-0072 or cellphone 09178340896 from Monday to Friday (9am-6pm) and Saturday (9am-5pm). Alternatively, you can visit our office at 5th Floor Bloomingdale Plaza, Shaw Blvd., Brgy. Kapitolyo, Pasig City, Metro Manila, Philippines.

Order

  • Can I order without an account on SarisariPH?

    You need to create an account to process your order.

  • How do I order?

    Browse through our selection of our products! After that, type in the quantity (just below the item price) and click 'Add to Cart', to continue shopping, click ‘Continue Shopping’, to pay for your order, click 'Proceed to Checkout'. On the Checkout Page, you must fill all the information required then select the type of payment, check the checkbox if you agree with the terms and conditions and click ‘Place Order’ to finish the transaction.

  • I ordered already and checked out but I want to add some more goodies?

    You can just order again (add to cart and checkout). Just let us know on the ‘Order Notes’ section if you want us to deliver the two orders together.

  • A product I like is not available. What should I do?

    You can call or email us for your desired product and we will do our best to find the alternative product.

  • Can I order products over the phone?

    Yes, we take orders over the phone.

  • Will I receive an order confirmation after placing an order?

    Yes, an order confirmation with order summary will be sent to you through email right after you have placed your order.

  • I have ordered and confirmed payment with SarisariPH, what should I do next?

    Send us a copy of your payment receipt, after this you will receive an email regarding to your order, and wait for your package to be delivered.

Payment

  • What payment methods do you accept?

    We accept payment through Gcash, Paymaya and Electronic Bank Transfer.

  • How we can ensure that our payment secured?

    Your security is important to us and we take it very seriously. We implement a security for your information.

  • How do I know if my payment is successful?

    You will receive an email or you can contact us and email your reference to expedite the validation of your payment.

Others

  • How do I reset my password?

    If you need a new password, there is a 'Forgotten password?' link on the sign-in page. Click on this, enter your email address, and then follow the instructions in the reset email.

  • I think I have found a problem with the website; what should I do?

    Please email us the details, ideally with a screenshot to phl.sarisari@gmail.com. Thanks for your help.

  • How do I give feedback on the website?

    Please email us at: sales@avasiaonline.com. We really appreciate your feedback on our websites. It’s a brilliant way for us to find out about what we are doing right, and also what we still need to look at!

  • I’d like to be a SarisariPH producer. What should I do?

    If you make or grow fresh and tasty food, we’d love to hear from you! We have a set of guidelines for all our producers which focus on sustainability, environmental farming practices, and of course, quality and taste. To find out more about how to sell your produce with SarisariPH, drop us a line at sales@avasiaonline.com